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Springdale Travel Corporate Client Survey
Contact Information
E-Mail:
Name:
Company Name:
Travel Date:
Phone:
Reservation Process
Do you prefer to contact us by telephone or e-mail?
Did you reach a travel counselor the first time you called?
Were your calls/e-mails returned promptly?
Were you placed on hold during the reservation process?
Was your travel counselor knowledgeable?
Would you consider using our online booking tool?
Airline Reservations
Preferred seats assigned
Always Frequently Sometimes Never NA 
Special requests confirmed
Always Frequently Sometimes Never NA 
FQTV # sent to airline
Always Frequently Sometimes Never NA 
Lowest fare offered
Always Frequently Sometimes Never NA 
Hotel Reservations
Agent offered hotel assistance
Always Frequently Sometimes Never NA 
Preferred hotel confirmed
Always Frequently Sometimes Never NA 
Preferred room type requested
Always Frequently Sometimes Never NA 
Club number sent to hotel
Always Frequently Sometimes Never NA 
Convenient hotel location
Always Frequently Sometimes Never NA 
Corporate rate received
Always Frequently Sometimes Never NA 
Car Reservations
Agent offered car assistance
Always Frequently Sometimes Never NA 
Preferred vendor/express service confirmed
Always Frequently Sometimes Never NA 
Preferred car type requested
Always Frequently Sometimes Never NA 
Club number added to reservation
Always Frequently Sometimes Never NA 
Corporate rate received
Always Frequently Sometimes Never NA 
Overall Satisfaction with Springdale Travel
Overall satisfaction
Very Satisfied Satisfied Rarely Satisfied Never Satisfied 
Comments
Additional Information
Would you like to receive a monthly copy of `Business Travel Footnotes`? It is a two page summary of current business travel issues, sent by email.
Business Travel Footnotes
Yes No 
E-mail address for Business Travel Footnotes
Springdale Travel operates Cruise and Leisure departments. Would you like information for your next vacation? Please provide details:
Thanks for taking the time to answer this questionnaire and, as always, thank you for your business!
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